Questions for your HVAC Company

Posted by: Denver Heating

Knowing the right questions to ask when you schedule a Denver furnace repair can make all of the difference in the quality of the work that you receive. Opening up a phone book, closing your eyes, and pointing won’t get you the kind of quality service that your furnace needs. Choosing a contractor can be a difficult task because there are so many companies that don’t really care about servicing the customer. All they care about is the bottom line. Remember these questions the next time you call a service company, and you will be able to discover which companies measure up and which ones fall flat on their promises.

Q- What kind of response time do you offer?
A- When picking your Denver HVAC company, you want to find a company that can deliver when you need them the most. Many companies make promises of quick response times, but in the end their idea of quick service is often very different from what you expected. Some companies may just put your name on a list and never actually show up.

Denver Heating and Air Conditioning is different. We are available around the clock, seven days a week, and 365 days a year. We guarantee a 2 hour response time when you call in, and when we say we will be somewhere we are, and we will arrive on time.

Q- How do you charge for labor?
A- It seems like every HVAC company has their own formula for determining how much they will charge their customers for labor. They may charge on price for the first hour and then a different price from the following hours, and when the work is done, suddenly all of these extra fees appear on top of the cost of the repairs. How are you going to figure out what you are going to be charged?

Denver Heating doesn’t mess around with complicated labor equations. Instead, the price they quote is the price you pay. Day or night, Four Seasons does not increase their prices because they came out after a certain hour or on a certain day. The service technician from Four Seasons will determine the cost of the repair and write it up for the customer to agree upon. Once the repair is finished, you pay the price that was agreed upon before the work was done even if it took longer than expected.

Q- Do you guarantee your work?
A- There are far too many Denver HVAC companies that do not warranty their work. Furnace repairs can be very costly depending on what goes wrong with your system, and the last thing you want to do is spend loads of money on work that isn’t guaranteed. When a company doesn’t offer a significant guarantee with their work, you can assume that they are just out for your money, and they can care less if they actually get the furnace to run.

With Denver Heating you won’t have this problem. Denver Heating stands behinds its work with their 100% satisfaction guarantee, and that doesn’t just apply to furnace repair. Any service you have done by Denver Heating is guaranteed, and we want you to be satisfied with the work performed no matter what. Also, the parts and labor performed on your unit will have a specific warranty depending on what you are having done. Make sure to ask our technicians what kind of warranty comes with the parts on your unit, and we are sure that you will be very pleased with what we offer.

Q- Do you use subcontractors?
A- Many heating and air conditioning companies will hire outside subcontractors to complete the jobs that they are hired for. When a company uses this practice, you will never know what kind of technician you are getting in your home. Also, these companies will often leave you hanging in the event that the subcontractor makes a mistake.

A Four Seasons technician actually works for Denver Heating. They wear our uniforms and drive our trucks, and we make sure that they are either NATE or EPA certified. They have to pass our quality standards before they are ever allowed to service a customer’s home. Unfortunately, mistakes can happen, but when they do, you can have confidence that Denver Heating will stand behind their 100% satisfaction guarantee and not rest until the job is done right.

In this ruff economy, you need to know that your money is being spent right when you need a furnace repair. You don’t want to waist it on a contractor who is really just a scam artist. Take control of the situation and be an educated consumer. Ask these questions before you schedule your appointment and you will find a reliable company. Denver Heating and Air Conditioning can proudly say that they have answers to each and every one of these questions and more. Trust Four Seasons with your furnace, and we guarantee you will not be disappointed.